All there is to know
1. Do I have to create an account to make a purchase?

No. Actually, our platform does not even allow users to register. To make a purchase, simply enter your some of your personal data and card details at checkout, so that shipping and payment are carried out correctly. We prefer to simplify the process.

2. How long does it take to receive a print?

The estimated delivery time is between 5-15 business days (average time for production and shipping), but it always depends on the order’s destination.

3. Are these posters durable?

Yes, they are. These are museum-quality posters and are printed with techniques and materials that aim at their durability and resistance. Learn more below about the materials used in each of the posters.

4. What colors, print finishes and sizes are available?

Posters can be printed on a black or white background and on matte or luster photo paper.
In the case of matt, there are three sizes available: 30x40 cm, 50x70 cm and 70x100 cm.
In the case of luster photo paper, the following sizes are available: 30.50x40.64 cm, 45.7x61 cm and 61x91.4.

Below are the printing details for both cases.

A museum-quality poster made on thick and durable matte paper. Each poster is giclée-printed on archival, acid-free paper that yields brilliant prints to brighten up any room.

- Paper thickness: 10.3 mil
- Paper weight: 5.6 oz/y² (192 g/m²)
- Giclée printing quality
- Opacity: 94%
- ISO brightness: 104%”

Epson Ultra Premium Luster Photo Paper is between a gloss and matte finish, providing you with highly saturated look and maximum ink coverage. Because of its saturation and resistance to fingerprints, luster paper is a popular choice for giclée quality photographic prints.

- 10 mil (0.25 mm) thick
- Slightly glossy
- Fingerprint resistant

5. Are there any discounts for bulk orders?

Unfortunately, not yet. But it is something we have planned as a future development.

6. Do you ship internationally?

Yes, we have a wide coverage of countries. We managed to ship to practically the whole world. Confirm that you have entered the shipping country correctly when you are finalizing your purchase.

7. How much is shipping?

Once you’re in the Checkout page, you can enter your delivery address. Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page and on the sidebar as well.

8. How are your products packaged for shipment?

Our posters are shipped in kraft tube boxes with plastic end caps, in order to avoid any damages.

9. What if the recipient's address was wrong?

If the recipient's address was wrong, then you are held responsible. Usually, the package is sent back to the return address. If the package was not returned to sender, then you would have to process a new order to replace the original.

10. Can I have a refund for my purchase?

It is our sincere wish for you to be 100% satisfied with your purchase.
Unless the product is experiencing printing errors, or you’ve received the wrong poster, we do not make refunds. We advise you to place your order with the utmost attention to avoid any mistakes.
If the poster presents printing errors, or you’ve received the wrong poster, contact us immediately via email: geral@iconica.pt, to deal with the case as quickly as possible. Returns, if applicable, must be submitted within 3 weeks after the product has been received.

11. What if the product is damaged in the mail?

If you poster arrives damaged, please send us a photo of it to geral@iconica.pt, so we can analyze it and decide wether we should send a replacement at no cost to you.

12. Can I use a promo code?

Unfortunately, not yet. But it is something we have planned as a future development.

13. Can I include a custom message for my order?

Yes! You can include a personalized message when submitting an order by checking "This a gift and I want to write a personalized message." on the Checkout page. The order price won’t be available in the packing slip.

14. Can I change an order that is already submitted?

It depends on how much time has passed and how the printing process is going on with our supplier. Contact us immediately via email: geral@iconica.pt and we’ll try to help in the best way we can.

15. Where can I find the tracking information for my order?

We don't provide that information. If the estimated delivery date given at checkout has already passed, please contact us via email: geral@iconica.pt.

16. What if the order is lost in the mail?

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Please contact us via email: geral@iconica.pt, and we'll answer you as soon as possible.

17. Are the packaging materials recyclable?

The poly bags used in our packaging are recyclable, low-density polyethylene, FDA and USDA compliant.

18. How are payments processed?

All credit card and personal information sent via our store is securely encrypted. We do not have access to and cannot store any of your credit card or confidential information as the payment process is handled by Stripe.

19. Can I have a poster that is not featured in your store?

We carefully analyze each movie we process. We always give priority to those who stand out for their colors.
Even so, we are always willing to receive suggestions. Send us a message to geral@iconica.pt and we’ll analyze it. We will answer shortly.

20. Does each of the lines really represent a frame of the film?

We try to make it that way, but it doesn't always happen.
The most important thing is that in the end the look is fantastic and that, even so, it translates the essence of the film and the various moments of the story can be identified.

21. Are there any print care advices?

Thank you for your order! If you have just received your print, you must first remove any tape used for packaging. Take extra care doing this. Discard and recycle all cardboard material used in packaging and do not re-use the cardboard material for long-term storage because it is not archival.

You should always handle the print by the edges and make sure that your hands are clean because the oils from you hands can affect and reduce the archival quality and leave marks on prints - especially in dark areas. Alway try and use both hands to support your print to eliminate the possibility of bending or kinking it. A crease or kink in the print is permanent. Do not use your hands to wipe off dust as this could damage the delicate surface. It is preferable to use canned air but extreme care should be taken to keep the can upright so no liquid is sprayed on the print. A soft dust brush can be gently used as long as the brush is clean and free of any dirt or oils.

As a general rule, you should be very gentle with your print. You should keep moisture or condensation from getting on the print. Although the ink is quite water resistant, water can still cause damage and leave marks which will be permanently visible once dry. If possible, allow a few extra days for your print to “breathe” before framing. This will insure the inks can completely set and allow gas to escape. Ideally your print should be framed in a method allowing for natural expansion and contraction to occur. Prints have a tendency to expand and contract more in high humidity. If you are unable to do this yourself, search for a professional framer. Ideally you should hang your framed prints in a location that is not in direct sunlight as this may cause fading or discolouration over time.

With just a little care and by following these tips, you will be able to enjoy your posters for many years to come.

22. I’ve found a problem. What should I do?

If you've found a problem, please take a quick look through this FAQ to see if you can find a solution here. If that didn't help you, feel free to send us an email to geral@iconica.pt.

23. I didn't find the answer to my question here. What should I do?

No problem, we'll be happy to help you. Contact us via email: geral@iconica.pt and we will answer you as soon as possible.